Support Policy – lptrends.in

At lptrends.in, we are committed to providing exceptional customer support to ensure a smooth and reliable shopping experience. This Support Policy explains how we assist our customers and sellers with queries, complaints, and service-related issues.

1. Support Availability

Our customer support team is available Monday to Saturday, 10:00 AM – 7:00 PM (IST).
Support is provided through Email, WhatsApp, and Help Desk Tickets.
For urgent issues, we aim to respond within 24 hours.

2. Support Channels

You can reach us via the following channels:

? Email Support: support@lptrends.in
? Live Chat (Website/App): Available during working hours.
? WhatsApp Support: [Number to be provided]
? Help Desk Tickets: Raise a ticket from your account dashboard.

3. Types of Support Provided

Order Support: Order status, cancellations, returns, and refunds.
Product Support: Assistance with product details, specifications, and availability.
Payment Support: Payment failures, transaction status, and refunds.
Technical Support: Login issues, app/website errors, and account access.
Seller Support: Listing help, payments, disputes, and account issues.

4. Response & Resolution Time

General Queries: Response within 24 hours, resolution within 48-72 hours.
Order/Delivery Issues: Resolution within 3-5 business days.
Refunds/Payments: Processed within 5-7 business days (subject to bank timelines).
Escalated Complaints: Resolved within 7-10 business days.

5. Escalation Matrix

If you are not satisfied with the first level of support, you can escalate the issue:

Level 1: Customer Support Executive
Level 2: Support Manager (escalate via email: manager@lptrends.in)
Level 3: Grievance Redressal Team (grievance@lptrends.in)

6. Customer Responsibilities

To help us serve you better, please ensure that you:

Provide accurate details (Order ID, product name, screenshots if required).
Use polite and respectful communication with our support team.
Cooperate during troubleshooting and resolution steps.

7. Limitations of Support

Our support does not cover:

Issues caused by third-party products or services not purchased from lptrends.in.
Requests outside the scope of our platform policies (e.g., product warranties by manufacturers).
Malicious, abusive, or fraudulent complaints.

8. Policy Updates

lptrends.in reserves the right to modify this Support Policy at any time. Customers and sellers will be notified of significant changes through email or platform updates.

9. Contact Us

For any support-related queries, contact us at:

? support@lptrends.in
? grievance@lptrends.in

Support Policy Page