Introduction

This Privacy Policy describes how lptrends.in and its affiliates (collectively “lptrends.in”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your personal information/data through our website and mobile application (hereinafter referred to as the “Platform”).

Please note that you may browse certain sections of the Platform without registering with us. We do not offer any product/service outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing of any product/service, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and the applicable service/product conditions. You also agree to be governed by the laws of India, including data protection and privacy laws. If you do not agree, please do not use or access our Platform.

1. Collection of Information

We collect personal data when you use our Platform, services, or interact with us during the course of our relationship. Some of the information we may collect includes (but is not limited to):

Name, date of birth, address, contact number, and email ID.
Identity and address proof (such as PAN, Aadhaar, GST details).
Payment-related data (bank account, UPI, debit/credit card details).
Transaction details on our Platform and associated third-party platforms.
Biometric/physiological data (e.g., facial recognition) if you opt for such features.

You may choose not to provide certain data, but this could limit your access to specific services/features. We may also track your behavior and preferences for analytics.

When third-party partners collect your information directly, their privacy policies will apply. lptrends.in is not responsible for such third-party practices, and we recommend reviewing their policies before disclosing any data.

⚠️ Important: We will never ask for sensitive details like your debit/credit card PIN, net banking password, or OTP. If you receive such a request, please report it immediately to law enforcement.

2. Usage of Information

We use your personal data to:

Provide services and process transactions.
Assist sellers and business partners in fulfilling orders.
Enhance customer experience and customize services.
Resolve disputes, troubleshoot issues, and prevent fraud.
Send updates about offers, products, services, and events.
Conduct research, analysis, and surveys.
Enforce our Terms of Service and other policies.

3. Sharing of Information

We may share your personal data with:

Group companies, corporate entities, and affiliates.
Sellers, business partners, logistics providers, and payment processors.
Third-party service providers, reward programs, and marketing partners.
Government agencies, regulators, or law enforcement when required by law.

Such sharing may be necessary to provide services, comply with legal obligations, prevent fraud, or protect rights and safety.

4. Security Precautions

We adopt reasonable security practices to protect your personal data against unauthorized access, misuse, or disclosure. All account information is protected with secure servers and encryption measures.

However, data transmission over the Internet is not completely secure. By using our Platform, you accept the inherent risks of data transmission online. You are responsible for maintaining the confidentiality of your login credentials.

5. Data Retention & Deletion

You may request account deletion through your profile settings or by contacting us.
Deletion requests may be delayed/refused if there are pending orders, disputes, or compliance obligations.
Once deleted, all account-related data will be permanently removed, and access will be lost.
We retain personal data only as long as necessary for the purpose collected or as required by law.
Some anonymized data may be retained for research and analytics.

6. Your Rights

You may:

Access, update, or correct your personal data via your account.
Withdraw consent for data processing by writing to our Grievance Officer.
Request deletion or restriction of data in accordance with applicable laws.

7. Consent

By using our Platform, you consent to the collection, storage, use, and sharing of your personal data as described in this Privacy Policy.

If you disclose personal data of others, you confirm you have the authority to do so.

You may withdraw your consent anytime by writing to our Grievance Officer at the contact provided below. Please mention “Withdrawal of consent for processing personal data” in the subject line.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be notified through email or platform notices, as required by law.

9. Contact & Grievance Redressal

For any questions, complaints, or requests regarding this Privacy Policy, please contact:

? support@lptrends.in
? grievance@lptrends.in (for grievance redressal)

Privacy Policy Page